If You Are the Victim of Identity Fraud

Reporting the problem


If you believe you are a victim of identity fraud which has involved the use of credit and cash cards, or online banking, the matter should be reported by the account holder directly to the financial institution concerned. They will then be responsible for undertaking further verification and investigation, and, as appropriate, reporting cases of criminal activity directly to the police where they will be recorded and subsequent investigation considered.

Where an identity fraud incident has not involved the use of credit cards or online banking then you should report the matter to the relevant organization in the first instance and, dependent on their advice, to your local police station.

You should report all lost or stolen documents i.e. passport, ID and credit cards to the relevant organization.